AeroFluxStudioHome / Abacus Practice / Delete your data
Delete your data from Abacus Practice by AeroFluxStudio
You can delete everything yourself in a minute. You never need an account to do it.
On the phone
| To delete | Do this | When it happens |
|---|---|---|
| One child's profile and progress | Parent area > Children > tap the child > Delete this child (with only one child, use Clear storage below) | Immediately |
| Everything the app stored on this phone | Uninstall the app, or Android Settings > Apps > Abacus Practice > Storage > Clear storage | Immediately |
| The copy in your Android backup | Android Settings > Google > Backup, or delete the app's backup in your Google account | As soon as Google processes it |
Online (families with a plan)
| To delete | Do this | When it happens |
|---|---|---|
| Online backup of profiles and progress | Parent area > Progress backup > Delete online copy | Immediately |
| Everything we hold on our server (backup, install and family numbers, hashed purchase token) | Email support@aerofluxstudio.xyz with the subject "Delete my data" and your support code (Parent area > Plan). No phone any more? Send your Google Play order number (starts with GPA.) instead | Within 30 days; we confirm by email |
| Nothing to do | If a plan ends, everything on our server is deleted automatically after 400 days | Automatically |
Good to know
- If your plan is still active and you keep using the app, the app will create new plan records the next time it checks the plan. Cancel the plan in Google Play first if you want to stop completely.
- Deleting data does not cancel a plan. Cancel in the Play Store: Menu > Payments & subscriptions > Subscriptions.
- Payment and order records are kept by Google Play and, where tax law requires, by us. We cannot delete those, but they contain no information about your child.
- Support emails are deleted 24 months after the last message, or sooner if you ask.
Questions: support@aerofluxstudio.xyz.