AeroFluxStudioAbacus Practice: Questions and answers
Getting started
Who is Abacus Practice for?
Children learning abacus and mental maths, from Level 0 (beginners) to Level 8. Parents get a progress report in the Parent area.
Do we need an account or email?
No. Open the app, add your child's first name or a nickname, pick a level and start.
Does it work without internet?
Yes. All practice works offline. With a plan, the phone needs internet at least once every 7 days to confirm the plan and save progress online.
Can I add more than one child?
Yes, up to 4 children on one phone. Each child has their own progress. Tap the picture at the top of Home to switch.
Why should my child turn the phone sideways?
In Abacus Tool Practice the abacus becomes bigger and the beads are easier to move. If the screen does not turn, switch on Auto-rotate in the phone's quick settings.
Free days, plans and payment
What is free?
Every feature, with child-safe ads, for 14 days from the day the app is first opened. After that, practice needs a monthly or yearly plan. Progress is always kept.
How much does a plan cost?
₹99 per month or ₹699 per year, including taxes. Google Play shows the exact price for your country before you pay.
Is there a free trial on the plan?
No. The 14 free days are the trial.
How do I pay?
Through Google Play only, with any payment method your Google account supports. We never see your card or UPI details.
How do I cancel?
Play Store > tap your profile picture > Payments & subscriptions > Subscriptions > Abacus Practice > Cancel. The plan keeps working until the end of the period you paid for.
Can I get a refund?
Within 48 hours of paying, ask Google Play directly. After that, email us at support@aerofluxstudio.xyz and we will look at your request.
Does the plan remove ads?
Yes. Subscribers never see ads.
Phones and progress
Can we use one plan on two phones?
No. A plan works on one phone at a time, even with the same Google account. On a second phone you will see "Plan is in use on another phone".
We got a new phone. How do we move the plan?
Install the app on the new phone, open it, and tap "Already have a plan? Restore it" (or Parent area > Plan > Restore purchases). Tap "Move plan to this phone", then "Bring progress to this phone". Use the same Google account in the Play Store as when you bought the plan.
It says the plan can move again only after some days.
A plan can move once every 30 days, so it cannot be shared between phones. If you lost your phone or reset it, email support@aerofluxstudio.xyz with your support code (Parent area > Plan) and we will move it for you.
Will we lose progress if the phone breaks?
With a plan, progress is saved online a few seconds after each practice and comes back with "Restore purchases". Without a plan, progress comes back only if Android's own backup to your Google account was on.
Why does the app say "Quick plan check needed"?
The phone has not been online for more than 7 days. Connect to the internet and tap "Check now". Nothing is lost.
Privacy and safety
What do you know about my child?
Only the nickname, avatar, level and practice results you see in the app. With a plan, a copy is saved on our server. We never ask for full names, photos, schools or locations.
Are the ads safe for children?
Ads appear only during the 14 free days, never during practice. They are G-rated, not personalised and never use the advertising ID.
How do I delete our data?
See Delete your data. Most of it you can delete yourself in the Parent area.
Why is there a number puzzle before the Parent area?
It stops children from buying plans, changing settings or leaving the app by accident. Read the three numbers written as words and tap them.
Something is wrong
The app crashed or a question looks wrong.
Email support@aerofluxstudio.xyz with your phone model, the practice type and level, and a screenshot if you can.
The plan is not showing after I paid.
Make sure the phone is online, then Parent area > Plan > Restore purchases. Check the Play Store is signed in with the Google account that paid. Still stuck? Email us your Google Play order number (starts with GPA.).
Contact
support@aerofluxstudio.xyz. We reply within 2 working days.